Terms of service.

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of Taxi Central (hereinafter referred to as Service Provider) to an Internet user (hereinafter referred to as the User) to use Yalla Taxi (hereinafter referred to as the Service).

1.2. The User’s work with the Service is governed by these Terms and Privacy Policy located at

https://yallataxi.org/legal-documents

(Hereinafter jointly referred to as the Regulatory Documents).

1.3. When starting using the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of the Regulatory Documents, in full, without any qualification or exception. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.

1.4. Service Provider may, at any time without notice to the User, amend provisions of these Terms, and amend provisions of the Regulatory Documents. The current version of these Terms is available at: https://yallataxi.org/legal-documents. The risk of failing to read a revised version of the Terms and Regulatory Documents shall be borne by the User; the continued use of the Service once the Terms or Regulatory Documents have been amended shall constitute consent to the revised version thereof.

1.5. The User shall stop using the Service, if it disagrees with any amendments to these Terms made by Yalla Taxi in the manner prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for services involving the transportation of passengers and baggage, look through offers of organizations providing services in the said field, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments thereof and/or newly added functions are subject to these Terms.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. The functions are deemed to be inaccessible (limited) for the User from a certain region, if such a User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions of these Terms governing functions of the Service inaccessible (limited) for the User shall not be applied until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon its request sent to Service Provider.

1.8. For the avoidance of doubt, Service Provider does not provide services involving the transportation of passengers and baggage and help desk services.

1.9. All conversations the User holds with the support team and drivers of partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User gives its consent to receive advertising messages. The User may refuse to receive advertising messages by using the relevant functionality of the Service or following instructions specified in the received advertising message.

2. Use of the Service. Certain Functions of the Service

2.1. Service is provided to the User for personal non-commercial use.

2.2. Information on services involving the transportation of passengers and baggage (hereinafter referred to as the Information) is provided by partners of the Service.

2.3. Service Provider shall not be held liable for the content and/or relevance of information provided by the Service’s partners, including information on the cost of the partners’ services and on their current availability. The User shall independently (without the participation of Service Provider) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. Service Provider shall not be held liable for financial, and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ services by the User.

2.4. The User access functions to rate services of the Service’s partners and comment / leave feedback on the Service and/or services of the Service’s partners. Ratings and feedback of users are posted on the App. Service Provider reserves the right to refuse to post ant ratings / feedback and remove / block, at any time, any rating / feedback posted by the User at own discretion and without giving any reason.

2.5. Service Provider reserves the right, at own discretion, to limit access of the User to the Service (or to certain functions of the Service, if technologically feasible) using its account or block the User’s entire account upon multiple violations of these Terms or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When the demand for taxi services is higher (including rush hours, days before holidays, days of mass events and other cases), maximum price of the ride can be increased. Service Provider can inform of such increases by posting the relevant notice on our website or otherwise, if Service Provider so decides, inter alia, by sending an information message to the User’s mobile phone number.

2.7. Services involving the transportation of passengers and baggage as per Economy, Comfort, Business tariffs and other tariffs represented on the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the Service’s partners.

2.8. The taxi service charges a cancellation fee, in case of User’s refusal of transport services, occurred after the car arrival to the pickup location appointed by the User. The amount of such fee is calculated similar to transport services fee for the period from the moment of actual car arrival to the pickup location or from the moment specified in information notice sent to the User by the taxi service as a moment of the car arrival to the pickup location (depending on what have taken place later) to the moment of User’s refusal of transport services. The User makes the refusal of transport services sending the information notice to the taxi service by the Service. Unless otherwise is foreseen by the rules of the corresponding taxi service or by the agreement between User and taxi service representative (driver), the User is considered to be refused of transport services if the User hasn’t gotten into a car that arrived to the pickup location appointed by the User within 10 (ten) minutes including the waiting time limits specified in the corresponding transport services rate. The cancellation fee for transport services from the airport is calculated with extra charge for the car arrival to the pickup location outside the city according to the corresponding transport services rate.

2.9. By using the Service the User gives its consent to Service Provider to process personal information (including personal details) of the User, to transfer personal information of the User to Service Provider’s partners and to process personal information of the User by Service Provider’s partners to provide services to the User within the Service. By using the Service the personal information of the User is to be processed under the terms and for the purposes determined in the Privacy Policy available at: https://yallataxi.org/legal-documents

3. Function of Cashless Payment for Services Involving the Transportation of Passengers and Baggage

3.1. The User can pay for services involving the transportation of passengers and baggage provided to the User in compliance with the information on potential demand for the relevant service posted by the User via the Service:

3.1.1. directly to a taxi service (inter alia, by cash or by any other means stipulated by the said taxi service, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Service Provider being involved and shall not be governed by these Terms.

3.1.2. the User can access the function of cashless payment through a Linked Bank Card (cl. 3.2 hereof); in this case, Service Provider acts on the authority of the relevant taxi service or otherwise involving an authorized payment processor, an electronic money processor or another party to settlements or a party to communication and receives payments as an agent of the taxi service or otherwise (hereinafter referred to as cashless payments). Service Provider does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User’s region, cashless payments can be made without the participation of Service Provider as a payment recipient or with the participation of Service Provider as another party to settlements or a party to communication.

The User chooses the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

In case of cashless payments, it is possible to effect both one transaction for the total cost of the service involving the transportation of passengers and baggage and several transactions for parts of the cost, during and after the trip.

In case of cashless payments, the User can, along with payment for services involving the transportation of passengers and baggage, at own discretion, make an additional cashless payment to the taxi service as a percentage of the cost of the paid service involving the transportation of passengers and baggage (hereinafter referred to in these Terms and the Service interface as Tips).

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

Bank card number

Valid through

Security code

If the bank card details are true, valid and it is technically feasible to use this card within the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card’s number.

3.2.1. The User can also specify the Linked Card in the interface of third-party services supporting integration with the Service and parties to the settlements and authorizing the User’s payment with no information on the Linked Card transferred to Service Provider. In this case provisions of cl. 3.2 and 3.3 hereof shall not apply.

The use of third-party services specified herein is governed by rules of such third parties. Service Provider shall not be held liable for the use of such third-party services by the User and does not guarantee the proper and safe operation of such third-party services.

3.3. When the Linked Card is added and when the User chooses the function of cashless payment for a certain trip, the amount limited to EUR 1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. Cashless payments shall be made by the User involving an authorized payment processor or electronic money processor and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card) and other parties to settlements.

3.5. When indicating its details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that it indicated reliable and full information on the valid bank card issued in its name; it complies with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.6. The User understands and agrees that all actions performed within the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.7. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions associated with the use of the Linked Card within the Service, it may contact Service Provider by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, Service Provider decides to refund the cashless payment amount, in whole or in part, the said amount shall be refunded to the bank account of the bank card, with which the cashless payment was made. The refund shall be made involving an authorized payment processor or electronic money processor and governed by rules of international payment systems, banks (including the bank that issued the Linked Card) and other parties to settlements. If Service Provider is not a party to settlements made by the Linked Card, Service Provider can act as a body that transfers Users above requests to taxi services, dispatch offices or any other person being a recipient of payments under the above transactions with the Linked Card.

3.8. Service Provider reserves the right to require, at any time, from the User to confirm the details it specified within the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents can, at Service Provider’s discretion, be deemed amounting to the provision of unreliable information and have implications stipulated by cl. 2.5 hereof.

3.9. The provisions on the terms and procedure of payment for services involving the transportation of passengers and baggage specified in this Section shall not apply, when a third party pays for such services instead of the User under a contract signed by Service Provider with such a third party.

4. Details of Service Provider

Taxi Central: taxicentral.si@gmail.com